Symptomate Privacy Policy


Last Modified:  May 22, 2018

 

1.  Introduction

Thank you for visiting Symptomate.  This Privacy Policy, like our Terms of Service, is an integral part of using our service, and you must completely agree to it in order to use our website and service.

2.  Definitions

Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them.  The following is a non-exhaustive list of definitions of words and phrases found in this document:

“Privacy Policy” means this Privacy Policy;

“Service” refers to the services that we provide through our Site or App, including our provision of general medical knowledge, as well as the Site itself;

“Site” refers to our website, symptomate.com;

 “App” refers to the application that Symptomate makes available for download either on our Site or through a third party mobile app store;

“Symptomate” refers to our company, known as “Infermedica Sp. z o.o.;” our Site, located at symptomate.com; “Site” refers to our website, symptomate.com; or our Service, depending on the context of the word;

“User” refers to users of our Service, and general visitors to our Site;

“You” refers to you, the person who is governed by this Privacy Policy.

3.  Information Collected

The information we collect from you, to the extent that it is private, is processed in accordance with this Privacy Policy.

3.1. Using App or Site

Identifying Information

We collect certain personal information from you when you use the Service, that can be used to identify you, namely IP address, device ID and cookie information. Such personal information is only used for the technical provision of the Service and to collect aggregated statistics on the actual usage. Providing such personal information is a contractual requirement to use the Service. By using the Service, you give consent for processing of the personal information.

The Service doesn’t require any form of registration or sign up and we never your e-mail, name or contact information.

Location

We may collect and store information about your location if you enable your computer or mobile device to send us location information. You may be able to change the settings on your computer or mobile device to prevent it from providing us with such information.

Non-Identifying Information

Whenever you visit the Service, we may collect non-identifying information from you, such as referring URL, UID, location information, browser, operating system and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.

Health information

The Service collects health information such as gender, age, input we might receive from you when interacting with the chat bot, symptoms and risk factors. Such health information is not connected to any of your personal information and is fully anonymous. We link this information with the anonymized unique identifier to gain insights into statistical data that help us improve the Service.

4.  Use of Your Information

We may solely use your information to:

5.  Accessing, Editing, and Removing Your Information

Users have a right of access and erase their personal data. Users who wish to perform any operations on their personal information are requested to share their requests via email to contact@symptomate.com.

We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such.  In addition, we may, from time to time, retain residual information about you in our backup and/or database.

6.  Cookies

“Cookies” are small computer files that are transferred to your computer's hard drive that contain information such as user ID, user preferences, lists of pages visited and activities conducted while browsing the Service. At your option, expense and responsibility, you may block cookies or delete cookies from your hard drive.

Cookies may have unique identifiers, and reside, among other places, on your computer, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type.

7.  Third Party Websites

The Service may post links to third party websites on its Site or through its App.  These third-party websites are not screened for privacy or security issues by the Service, and you release us from any liability for the conduct of these third-party websites.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site.  Symptomate bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third party links.

8.  Third Party Access to Your Information

We do not rent, share, sell or trade personal information with third parties for their direct marketing purposes. That said, we work with third parties and they may have access to some of your information:

8.1 Service Providers

We outsource some of our tracking and reporting functions (e.g. Google Analytics, Amplitude) and other services to third parties. We may share information from or about you with them so that they can perform their services.

8.2 Business Transfers

We may share information from or about you with subsidiaries, shareholders, joint venturers, or other companies under common control, in which case we will require them to honor this Privacy Policy. If another company acquires Infermedica or all or substantially all of our assets, that company will possess the same information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy, unless we notify you otherwise.

9.  Release of Your Information for Legal Purposes

At times it may become necessary, for legal purposes, to release your information in response to a request from a government agency or a private litigant.  You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter.  In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either.  We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities.  You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

10.  Security Measures

We take certain measures to enhance the security of our Site and Service, including using SSL Certificates.  However, we make no representations as to the security or privacy of your information.  It is in our interest to keep our website secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats.

11.  Your California Privacy Rights

Symptomate permits residents of California to use its services.  Although we do not concede that we are subject to any laws other than those of the Republic of Poland and the European Union, it is the intent of Symptomate to comply with the California Business and Professions Code §§ 22575-22579.  If you are a California resident you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes.  Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. In summary, you must presume that we collect electronic information from all visitors. You may contact us at office@infermedica.com with any questions.

12.  Health Insurance Portability and Accountability Act

Symptomate is owned and operated from the Republic of Poland and does not concede that it is subject to any provisions of foreign law, including the Health Insurance Portability and Accountability Act (“HIPAA”).  However, we do voluntarily comply with many provisions of HIPAA.  You are hereby informed of the following:

Should you wish to make one of the above information requests, please contact us at office@infermedica.com.

13.  Minors

Individuals under 18 years of age are not allowed to use our Service.  If you become aware that a User who is under the required age has used all or any portion of our Service, please notify us immediately at office@infermedica.com, and provide us with full details as to why you believe they are below that age, and we will address the issue.  If you are a User who is reported in this manner, we may require you to provide suitable proof of age, such as a copy of government identification, in order to continue using our Site and/or Service.

14.  International Transfer

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside of Poland and choose to provide information to us, Symptomate transfers Personal Information to Poland and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

15.  Amendments

Like our Terms of Service, we may amend this Privacy Policy from time to time. When we amend this Agreement, we will place a note on our Site as to when this Privacy Policy was last modified, and we will e-mail you about it.  If you do not agree, you must cease using our Site and Service immediately.

16. Contact

The data controller representative for the Privacy Policy is:

Piotr Orzechowski

Chief Executive Officer @ Infermedica

piotr.orzechowski@infermedica.com