Symptomate Privacy Policy


1.  Introduction

Thank you for visiting Symptomate.  This Privacy Policy, like our Terms of Service, is an integral part of using our service, and you must completely agree to it in order to use our website and service.

2.  Definitions

Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them.  The following is a non-exhaustive list of definitions of words and phrases found in this document:

“Privacy Policy” means this Privacy Policy;

“Service” refers to the services that we provide through our Site or Chat bot, including our provision of general medical knowledge, as well as the Site itself;

“Site” refers to our website, symptomate.com; or a chat-bot interface available through the Facebook Messenger platform;

“Chat bot” refers to our checkup service that operates via Facebook Messenger platform and may be accessed by initiating conversation with our Symptomate Facebook page

“App” refers to the application that Symptomate makes available for download either on our Site or through a third party mobile app store;

“Symptomate” refers to our company, known as “Infermedica Sp. z o.o.;” our Site, located atsymptomate.com; “Site” refers to our website, symptomate.com; or a chat-bot interface available through the Facebook Messenger platform; or our Service, depending on the context of the word;

“User” refers to users of our Service, and general visitors to our Site;

“You” refers to you, the person who is governed by this Privacy Policy.

3.  Information Collected

The information we collect from you, to the extent that it is private, is disclosed only in accordance with our Terms of Service and/or this Privacy Policy.

3.1. Using App or Site

Identifying Information

We may collect certain personal information from you when you sign up for our Service or App that can be used to identify you, such as your e-mail address, age, weight, history of conditions and risk factors, and reported symptoms. Giving your e-mail address though we recommend it since it may enable us to provide you with more services now or in the future.

Non-Identifying Information

Whenever you visit our Site or use our App, we may collect non-identifying information from you, such as your IP address, referring URL, UID, location information, browser, operating system, cookie information, and Internet Service Provider.  Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.

Geo-location Data

Our App may use the geolocation data transmitted from your mobile device’s GPS unit, as well as information inferred from your mobile number (such as your area code), to determine your location and use if for the purpose of marketing and analyzing customer information.

3.2. Using Chat bot

Identifying Information

When we collect your data, we associate it with a unique identifier. This identifier is anonymized and cannot be linked to you as an individual person. We don’t collect any identifying information such as real name. We also don’t access or collect any information about your profile or activity on Facebook.

Non-Identifying Information

We may collect information on age, gender, reported symptoms, history of predicted conditions and any input we might receive from you when interacting with the Chat bot. We link this information with the anonymized unique identifier to gain insights into statistical data that help us improve the Service.

4.  Use of Your Information

We may use your information to:

  • Enhance or improve User experience, our Site, our App, our Chat bot or our Service.

  • In case e-mail has been provided, send e-mails about our Site or App or respond to inquiries.

  • Transfer it to third parties such as physicians, insurers, pharmacies, and other third party health-related businesses but only with your consent.

  • In case e-mail has been provided, send e-mails and updates about Symptomate, including news and notifications of amended legal documents such as this Privacy Policy and our Terms of Service.

  • Send third party offers that we believe may be of interest to you.

  • Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Site or Service.

5.  Accessing, Editing, and Removing Your Information

Users may in some cases be able to review and edit the personal information they have provided to us by logging into their account on the Site and editing their account.  Although most changes may occur immediately, information may still be stored in a web browser’s cache.  We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such.  In addition, we may, from time to time, retain residual information about you in our backup and/or database.

6.  Cookies

We use cookies to remember your preferences and track advertisements.  For this reason, it is necessary that you enable cookies in your browser, and you hereby acknowledge that we have informed you of our use of cookies and that you consent to our use of cookies in relation to your computer system.

Additionally, our Site uses Google AdSense, which uses the DoubleClick cookie.  For information about the DoubleClick cookie, including how to uninstall it, please visit:http://www.google.ca/policies/technologies/ads/

7.  Third Party Websites

Symptomate may post links to third party websites on its Site or through its App.  These third party websites are not screened for privacy or security issues by Symptomate, and you release us from any liability for the conduct of these third party websites.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site.  Symptomate bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

8.  Third Party Access to Your Information

Although you are entering into an Agreement with Symptomate to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others.

Throughout the course of our provision of our Service to you, we may delegate our authority to collect, access, use, and disseminate your information.  For example, our web host stores the information that you provide us, and we may hire outside contractors to perform maintenance or assist us in securing our website.

It is therefore necessary that you grant the third parties we may use in the course of our business the same rights that you afford us under this Privacy Policy.  For this reason, you hereby agree that every authorization which you grant to us in this Privacy Policy, you also grant to any third party that we may hire, contract, or otherwise retain the services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our website or its underlying files or systems.  You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.

9.  Release of Your Information for Legal Purposes

At times it may become necessary, for legal purposes, to release your information in response to a request from a government agency or a private litigant.  You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter.  In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either.  We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities.  You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

10.  Commercial and Non-Commercial Communications

By providing information to the Site that forms the basis of communication with you, such as contact information, you waive all rights to file complaints concerning unsolicited email from Symptomate since, by providing such information, you agree to receive communications from us or anyone else you have permitted to view your information.  However, you may unsubscribe from certain communications by notifying Symptomate that you no longer wish to receive solicitations or information and we will endeavor to remove you from the database.

11.  Security Measures

We take certain measures to enhance the security of our Site and Service, including using SSL Certificates.  However, we make no representations as to the security or privacy of your information.  It is in our interest to keep our website secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats.

12.  Your California Privacy Rights

Symptomate permits residents of California to use its services.  Although we do not concede that we are subject to any laws other than those of the Republic of Poland and the European Union, it is the intent of Symptomate to comply with the California Business and Professions Code §§ 22575-22579.  If you are a California resident you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes.  Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. In summary, you must presume that we collect electronic information from all visitors. You may contact us at office@infermedica.com with any questions.

13.  Health Insurance Portability and Accountability Act

Symptomate is owned and operated from the Republic of Poland and does not concede that it is subject to any provisions of foreign law, including the Health Insurance Portability and Accountability Act (“HIPAA”).  However, we do voluntarily comply with many provisions of HIPAA.  You are hereby informed of the following:

  • You may request the information we hold about you from us and we will provide it to you within thirty days of your request.

  • We may disclose your information to third parties for health-related or marketing purposes.  You hereby authorize us to make such disclosures.

  • Symptomate’s employees do not actively monitor customer information.  Rather, it is automatically processed when you choose to input it.  We do, however, restrict who may access our servers.

Should you wish to make one of the above information requests, please contact us at office@infermedica.com.

14.  Minors

Individuals under 18 years of age are not allowed to use our Service.  If you become aware that a User who is under the required age has used all or any portion of our Service, please notify us immediately at office@infermedica.com, and provide us with full details as to why you believe they are below that age, and we will address the issue.  If you are a User who is reported in this manner, we may require you to provide suitable proof of age, such as a copy of government identification, in order to continue using our Site and/or Service.

15.  International Transfer

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside of Poland and choose to provide information to us, Symptomate transfers Personal Information to Poland and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

16.  Amendments

Like our Terms of Service, we may amend this Privacy Policy from time to time.  When we amend this Agreement, we will place a note on our Site as to when this Privacy Policy was last modified, and we will e-mail you about it.  If you do not agree, you must cease using our Site and Service immediately.

Last Modified:  July 27, 2016