Last Modified: May 22, 2018
Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found in this document:
“Service” refers to the services that we provide through our Site or App, including our provision of general medical knowledge, as well as the Site itself;
“Site” refers to our website, symptomate.com;
“App” refers to the application that Symptomate makes available for download either on our Site or through a third party mobile app store;
“Symptomate” refers to our company, known as “Infermedica Sp. z o.o.;” our Site, located at symptomate.com; “Site” refers to our website, symptomate.com; or our Service, depending on the context of the word;
“User” refers to users of our Service, and general visitors to our Site;
3. Information Collected
3.1. Using App or Site
We collect certain personal information from you when you use the Service, that can be used to identify you, namely IP address, device ID and cookie information. Such personal information is only used for the technical provision of the Service and to collect aggregated statistics on the actual usage. Providing such personal information is a contractual requirement to use the Service. By using the Service, you give consent for processing of the personal information.
The Service doesn’t require any form of registration or sign up and we never your e-mail, name or contact information.
We may collect and store information about your location if you enable your computer or mobile device to send us location information. You may be able to change the settings on your computer or mobile device to prevent it from providing us with such information.
Whenever you visit the Service, we may collect non-identifying information from you, such as referring URL, UID, location information, browser, operating system and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.
The Service collects health information such as gender, age, input we might receive from you when interacting with the chat bot, symptoms and risk factors. Such health information is not connected to any of your personal information and is fully anonymous. We link this information with the anonymized unique identifier to gain insights into statistical data that help us improve the Service.
4. Use of Your Information
We may solely use your information to:
5. Accessing, Editing, and Removing Your Information
Users have a right of access and erase their personal data. Users who wish to perform any operations on their personal information are requested to share their requests via email to email@example.com.
We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such. In addition, we may, from time to time, retain residual information about you in our backup and/or database.
“Cookies” are small computer files that are transferred to your computer's hard drive that contain information such as user ID, user preferences, lists of pages visited and activities conducted while browsing the Service. At your option, expense and responsibility, you may block cookies or delete cookies from your hard drive.
Cookies may have unique identifiers, and reside, among other places, on your computer, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type.
7. Third Party Websites
The Service may post links to third party websites on its Site or through its App. These third-party websites are not screened for privacy or security issues by the Service, and you release us from any liability for the conduct of these third-party websites.
8. Third Party Access to Your Information
We do not rent, share, sell or trade personal information with third parties for their direct marketing purposes. That said, we work with third parties and they may have access to some of your information:
8.1 Service Providers
We outsource some of our tracking and reporting functions (e.g. Google Analytics, Amplitude) and other services to third parties. We may share information from or about you with them so that they can perform their services.
8.2 Business Transfers
9. Release of Your Information for Legal Purposes
At times it may become necessary, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
10. Security Measures
We take certain measures to enhance the security of our Site and Service, including using SSL Certificates. However, we make no representations as to the security or privacy of your information. It is in our interest to keep our website secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats.
11. Your California Privacy Rights
12. Health Insurance Portability and Accountability Act
Symptomate is owned and operated from the Republic of Poland and does not concede that it is subject to any provisions of foreign law, including the Health Insurance Portability and Accountability Act (“HIPAA”). However, we do voluntarily comply with many provisions of HIPAA. You are hereby informed of the following:
Should you wish to make one of the above information requests, please contact us at firstname.lastname@example.org.
Individuals under 18 years of age are not allowed to use our Service. If you become aware that a User who is under the required age has used all or any portion of our Service, please notify us immediately at email@example.com, and provide us with full details as to why you believe they are below that age, and we will address the issue. If you are a User who is reported in this manner, we may require you to provide suitable proof of age, such as a copy of government identification, in order to continue using our Site and/or Service.
14. International Transfer
Chief Executive Officer @ Infermedica