Welcome to the website of Infermedica Sp. z o.o. with its registered office in Wrocław, Plac Solny 14/3, 50-062 Wrocław, Poland ("Infermedica", “we”, “us”, “our”). Infermedica is a Polish company entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under KRS number: 0000429183, with tax identification number (NIP): 8971782877, and registered business number (REGON): 021889810.
Infermedica owns the website under the domain www.symptomate.com (the “Website”). Through the Website, as well as through a mobile application available in certain application markets for different mobile devices (the “App”), we provide services (the “Service”) described explicitly and comprehensively in the “Symptomate.com” Terms of Service available at https://symptomate.com/terms-of-service or in mobile apps. Infermedica acts as the controller of any personal data collected and processed in connection with use of the Website and the App.
All our activities connected with the Website or the App comply with the applicable data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR).
We collect and process your data to ensure and improve the functioning of the Website and the App. We collect and process your personal data, i.e. information that identifies, or at least makes it possible to identify, you as a natural person when you voluntarily decide to actively communicate with us or decide to leave us your feedback regarding our Service. What is more, we collect and process certain technical data generated due to you visiting the Website or using the App, which may also be considered personal data. ‘Processing’ means any operation which is performed on personal data, such as collection, recording, organization, structuring, storage, adaptation, retrieval, any kind of disclosure, erasure or destruction, or other use.
We collect several different types of information for various purposes connected with providing and improving our Service. The types of information that we collect and process depend on the types of services we provide via the Website and the App. We collect and process your personal data:
Your personal data are provided voluntarily, but without your personal data we will not be able to contact you.
If you decide to provide us with feedback following performance of our Service, we may only collect and process the personal data you provide. However, you do not have to provide personal data to leave us your feedback.
In this case, your personal data are collected and processed for feedback purposes and the legal basis is in particular:
When you browse our Website und use our Service, we will collect and process your IP address for security purposes. We also use some online marketing services to analyze your behavior in order to optimize both our Website and the App, and advertising, and we – together with these online marketing service providers – collect and process IP addresses when visitors browse our Website. In particular, we use re-marketing technologies like Facebook Pixel, Google Analytics, FullStory and Amplitude.
Where your personal data are collected and processed for security and online marketing purposes, the legal basis is in particular:
When you use our Service through our Website or our Apps, we collect certain health-related information about you, as well as other information which may be helpful for us to correctly provide you with our Service, such as your gender, age, individual risk factors, the region in which you live, or your daily habits.
Such health information is not connected to any of your personal information and is fully anonymous. We link this information with the anonymized unique identifier to gain insights into statistical data that help us improve our Service.
We may use your information solely to enhance and improve your experience of our Service.
We will retain and use your personal data only for as long as we need them to fulfil the purpose for which we have collected and processed them or as long as required and/or possible due to retention requirements specified in the provisions of law.When it comes to requests for contact, we will process your data:
We work with some third parties and they may have access to some of the information about you that we collect and process. The recipients of your personal data may include:
Your information, including personal data, may also be transferred to — and maintained on — computers located outside of the European Economic Area, where the data protection laws may differ from the GDPR.
Therefore, if we transfer personal data outside the European Economic Area, i.e. to third countries, the transfer of personal data will be based on appropriate legal mechanisms such as a Commission Implementing Decision, including in particular Commission Implementing Decision (EU) 2016/1250 of 12 July 2016 adopted pursuant to Directive 95/46/EC of the European Parliament and of the Council on the adequacy of the protection provided by the EU-US Privacy Shield (notified under document No. C(2016) 4176), standard contractual clauses or other similar legal instruments provided for in the GDPR.
To ensure that you have adequate control over your personal data transferred outside the European Economic Area, you will have the right to obtain a copy of your personal data transferred to third countries at any time.
You have the following rights under the GDPR:
In order to exercise your rights, you may send a request to the following e-mail address: firstname.lastname@example.org, send a letter to our correspondence address given above, or come to our registered office in person. Please note that before responding to such requests or enabling exercise of your rights, we may ask you for proof of identification. In order to withdraw the consent given to us for personal data processing, you can also click the ‘unsubscribe’ hyperlink in e-mail correspondence. The withdrawal of your consent does not affect the lawfulness of our previous processing based on your consent before consent was withdrawn effectively.
The security of your data is a very important issue for us. We strive to conscientiously and perpetually protect your personal data from loss, destruction, distortion/falsification, manipulation and unauthorized access or unauthorized disclosure through appropriate technical and organizational measures adopted at our company.
However, please always keep in mind that no method of transmission over the Internet or method of electronic storage is 100% secure. Due to the inherent nature of the Internet, we cannot guarantee that during transmission over the Internet or while stored on our system or otherwise in our care, information will be safe from any intrusion by third parties, such as hackers.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our Website and the App and stored on your device. They are used to collect and track information and to improve and analyze our services rendered through our Website and the App.
Detailed information can be found in our Cookies Policy.
Based on legitimate interest, being the analysis, optimization and economic operation of our activities, as well as analysis of your behavior in order to optimize our Website and advertising, we use the following online marketing services:Facebook Pixel:
On our Website, we use a marketing tool available through and provided by Facebook Inc., 1601 S. California Ave. Palo Alto, CA 94304, USA, which is the Facebook Pixel. The Facebook Pixel is a source code fragment added to our Website.
This tool makes it possible to track your behavior and activity when you are redirected to our Website having seen or clicked on a Facebook ad. This process is designed to evaluate the effectiveness of Facebook and our advertisements for statistical and market research purposes, and may help to optimize future advertising efforts. Information gathered using this tool allows Facebook to provide you with personalized ads when using Facebook.
When you visit our Website, the Facebook Pixel establishes a direct connection with Facebook servers. Facebook is therefore informed that you visited our Website and may assign this information to your Facebook account.
Detailed information on the Facebook Pixel and the way your data are collected and processed can be found here: https://www.facebook.com/policy.phpGoogle Analytics:
You can prevent the collection and processing of information generated by the Google cookie by placing an opt-out cookie or deactivating Google Analytics in the menu of your terminal device. More information can be found here: https://policies.google.com/privacyFull Story:
We use analytics software and services offered by Amplitude Inc. (631 Howard Street, Suite 300, San Francisco, CA 94105, USA). This tool collects technical information, such as the type of your device, the operating system used, or the name of your provider. In addition, Amplitude tracks events that occur during use of our Service. Additional information about the manner in which Amplitude processes data can be found at: https://amplitude.com/privacy.
You can reach us: